Brooks FAQs
General
We do not currently have online footwear and apparel sales. To visit our retail stores check out our Store Finder.
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Yes. Brooks has one outlet store, located in Mississauga, Ontario
Brooks Outlet
6085 Belgrave Road
Mississauga, ON
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Please contact Brooks Customer Service at info@brooksrunning.ca for the contact information of your local Brooks sales representative. Thank you for your interest.
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Brooks Canada sponsors a number of charitable causes, athletes and events.
- Brooks supports in the form of in-kind product donations to organizations, events, and individuals that share our passion for sport and a healthy lifestyle.
- Brooks supports athletes, coaches, and mentors who are active in their running communities and share a passion for the Brooks brand.
- Brooks sponsors elite athletes in the Brooks Canada Marathon Project.
If you are an athlete or event manager looking for sponsorship, please submit a resume to the address below. If you are selected for consideration, a Brooks representative will contact you. Thanks for your interest!
Brooks Canada
6085 Belgrave Road
Mississauga, ON L5R 4E6
Tel: 1 800 668 5480
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Hand-wash them with a damp cloth and mild detergent. For best results, clean your shoes immediately after they’re exposed to mud or dirt. Then let the shoes air-dry at room temperature. It is important that you do not machine-wash or machine-dry your shoes.
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Our style numbers are printed under the tongue of every shoe. For assistance in finding your shoes’ style number, please email Brooks Customer Service at info@brooksrunning.ca.
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At Brooks we care about more than whether you buy our product. We’re not gonna kid you. We hope you do and we’re confident you’ll enjoy our products, but our interests run deeper than that. Visit the Brooks Green Room to learn about our approach to social responsibility and the environment.
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When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months.
Brooks stands behind the quality, performance and workmanship of our products. If you are not pleased with your Brooks product experience, simply return the product to its place of purchase. If the retailer is unable to assist you, you’re covered by our True Blue Guarantee.
Brooks' True Blue Guarantee
Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30 days after purchase, we will replace or exchange your product.
Brooks is dedicated to providing unparalleled service. If we can be of further assistance to you, please contact Brooks Customer Service at 1-800-668-5480.
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Please visit our online Store Finder to locate a store near you. If you are looking for a specific item, please call ahead as not all stores carry all items.
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Yes. Running shoes offered in widths include the popular Adrenaline™ GTS, Defyance, Dyad, Beast® (men’s only), Ariel® (women’s only) and Addiction™. For walking shoes available in widths, check out the Addiction™ Walker and Addiction™ Walker V-Strap.
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